Wednesday August 8, 2007

My iPhone Crash

My iPhone crashed yesterday. Just before lunch, I woke it up, but the unlock slider was acting all funky. When it finally unlocked, my phone was frozen. Dead. Solid.

There have been a couple of times before where it has acted weird — the most major one being Safari spontaneously shutting down and returning the phone to the home screen. In those cases, and in this case, I’ve done what we’ve done to computers since time immemorial: I reset it.

And that’s when I got The Yellow Triangle Of Death.

The Yellow Triangle of Death is essentially, well, a yellow triangle with an exclamation point in the middle of it, below which is the following message:

“Please connect to iTunes.”

But here’s the thing: I was at work. I didn’t have the special iPod/iPhone USB cable with me, so I had to borrow one from somebody else.

Luckily, I had already downloaded iTunes to my work computer, so I didn’t have to wait for the download and installation process (did I mention that this was just before lunch and I was fracking hungry?), and I plugged it into my computer’s USB port and when iTunes came up, it gave me a message that I was already well acquainted with from when iTunes 7 first came out and it wasn’t playing well with my Nano:

“iTunes has detected an iPhone in recovery mode.”

Essentially, I had to restore it to the factory settings: meaning that every single but of personalization I had done was going to be gone. All of my data . . . poof.

So the best possible outcome with this crash was that I was essentially going to have to start all over again, as if the last month had never even happened. And, on the balance, it had been a pretty good month!

Sure, I had backups of my contacts, photos, music and bookmarks, but there were a bunch of other things that I was going to have to do over again:

  • My saved Google Maps Locations.
  • Stocks I had been following.
  • Pairing with my Bluetooth devices — the earpiece and the car kit.
  • Re-entering Hex key for my wireless at home (and others I had previously joined).
  • Contacts favorites.
  • Previous voicemails.
  • Weather settings.
  • And any photos that I had taken with it and hadn’t emailed to myself were gone for good. Unless, weirdly enough, I had associated them with a contact. Then, they survived. But any photo I had not taken with the iPhone but associated with a contact weren’t associated with that contact anymore — even though those photos had been restored with my backup.

So, on the balance, not a terrible thing, but just a big old pain in the ass.

Look, I understand that there is a price to be paid for being an early adopter: you get incredibly expensive 1.0 products that eventually everybody thinks are incredibly primitive. We still marvel at how we ever got along with the limited functionality of our Panasonic Showstopper Replay DVR that we purchased way back in 2000. On the other hand, it still works.

And that’s always one of the two main worries in the back of your mind when something like the iPhone does something like this: the first one is, “did I do something wrong?” But I’ve not modded it or hacked it or anything like that, so I think that the answer is “no.” I’m probably going to get some comments saying that I should be doing this or should be doing that, but the point is that this is a mass-marketed consumer device, and I’m going to use it like a mass market consumer would.

The second worry is that maybe the iPhone is not as good as advertised. I’ve obviously invested a lot of time and money assuming that it is as good as advertised, and the start of something even better. So I can only hope that this crash is an anomaly that will soon be forgotten, as opposed to a harbinger of things to come.

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11 Comment(s) so far

1. Steve wrote on August 8th, 2007 at 10:39 am

A crash that hard probably mean a HW problem. I would return it and get a replacement.

2. Kirk wrote on August 8th, 2007 at 12:18 pm

I’m so glad you’re beta testing this for us Jim.

In the meantime I spent my iPhone money on a new Macbook Pro.

3. Jim wrote on August 8th, 2007 at 12:50 pm

Really? How many iPhones were you going to buy?

4. Kirk wrote on August 8th, 2007 at 4:30 pm

The iPhone and the two year contract is not much less than my new laptop.

5. iPhoneDojo.Net » Blog Archive » Crash, but not burn wrote on August 9th, 2007 at 11:01 am

[…] happens when your iPhone crashes and has to be put into Recovery Mode? Jim Connelly has the story: There have been a couple of times before where it has acted weird — the most major one being […]

6. the(argiope) wrote on August 11th, 2007 at 10:15 am

mine does this, but only when the same telemarketer tries to call me… it’s the infamous ‘rooms to go’ calling to sell me some crap, but i can’t even answer - when their number comes up, the phone locks up and requires a reset. in some cases, i have to restore.

sucks.

7. The (Bi-)Weekly ‘Loper - August 19, 2007 | Medialoper wrote on August 19th, 2007 at 8:00 am

[…] My iPhone Crash - It seems to be all better now, thanks for asking. […]

8. Daniel O'Rorke wrote on August 20th, 2007 at 7:43 pm

First, I’d like to tell you that most of that data is saved by iTunes.
Yes, map data, WiFi passwords, yadda yadda. Get over it. You should have just gone from the backup from the last time you synced. You still can I suppose.
Hold the off and home buttons continuously until it resets and shows the triangle again. then plug it into itunes (the iTunes you synced to before it crashed), and the data will be restored, transparently and magically.

I was glad to find Apple had implemented a more extensive backup of the phone than just contacts and calendars… and music. Keep this in mind next time. It’s a computer, and I have to say… the software is still better than what’s on the Razr. anyone ever actually use AIM or Y! on that thing? a crash and full reboot ever 30 minutes. without fail. and that’s software that’s gone through 5 years of revisions!!

9. Jim wrote on August 20th, 2007 at 10:06 pm

Sigh. See, it was user error after all!

“Get over it.” Is that Apple’s official slogan for people who have iPhone crashes and lose data that took them weeks to build up?

“Keep in this mind next time.” Gee, thanks. I’m really looking forward to next time.

Did you actually read what I wrote? Or did you totally get defensive because I dared write anything bad about the iPhone at all?

By the by, “better than what’s on the Razr” is hardly a ringing endorsement. It’s like saying a TV show is “better than ‘According to Jim.’”

10. eric wrote on December 17th, 2007 at 5:12 pm

Mine crashed today after only using it 2 weeks. Got the Apple core screen of death. Had to restore firmware and backup from I tunes. Good thing apple is prepared for this. (They saw this comming) It is a real computer so that means it will crash. Mine crashed while watching family guy the movie right at the part when they were ragging on Jesus. The movie must of had a virus in it. Stratagically placed by a bible thumping hacker. My advice is not to play any downloaded movies that were not purchased through Itunes or encoded by yourself on the Iphone. Use a separate player for that. One that has os on a rom rather than a flash memory. Was unable to use the phone all day until I could plug it into itunes. Now I will check and see how much info I will have to re input to the phone.

11. Dalton wrote on January 11th, 2008 at 9:56 pm

Iphone crash or dead. i remember trying to download a utube fix update, when done it prompt to restart phone for updates to take effect. and so i did! now my phone just wouldnt start. i see the apple logo, but it stays there forever, reset again … same thing, until battery finally flat. connect to itunes, it is not getting a respond. itune cant even detect the phone being connected. think it is as good as dead. any help or assistance?

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